International Orders

Shipping International Orders

We highly recommend that you use an international courier that will provide you with a tracking number. We also recommend sending any package as a priority so we can receive it in a timely manner. If samples are sent regular mail, it may take up to 4 weeks for us to receive your sample and may cause samples to be compromised. Please send this tracking number to us so that we can also track your package. Paw Print Genetics is not able to accept Saturday deliveries. Note: Ground-based services (e.g. FedEx Ground) is prohibited when shipping canine samples internationally. Please send packages via Express/Air services for US customs clearance.

Ship your samples to the relevant address below and be sure to put the Customs form on the outside of your package.

  • US Address
  • Paw Print Genetics c/o Neogen
  • 4131 N. 48th St.
  • Lincoln, NE 68504
  • USA
  • Canadian Address
  • Neogen
  • 7323 Roper Rd NW
  • Edmonton, AB T6E 0W4
  • Canada
  • UK Address
  • Genomic Samples
  • Neogen Europe Ltd.
  • The Dairy School
  • Auchincruive, Ayr KA6 5HU
  • United Kingdom

US Customs Form For Expedited Processing of International Samples

Paw Print Genetics has provided our international clients a US Customs Form to help expedite your order through US Customs. Please print and complete this form and tape it to the outside of the package. This will let the US Customs Office know that your samples are exempt from needing a USDA Import Permit.

In addition, A completed Commercial Invoice is imperative and is the "passport" for international shipments. Some key items to complete on your Commercial Invoice:

  1. Description of Goods should be: Non-restricted, non-infectious canine sample.
  2. Declared value should be no more than $10.
  3. Include the HS code: 3002 9090 90 on the commercial invoice.

The value that you declare on your shipment's US Customs form should not total more than US$10; the value of the swabs themselves, not the price of your order. This will make it easier to get your shipment through customs, and there should not be any duties or taxes applied. If there are any Collect on Delivery (COD) fees associated with your package, Paw Print Genetics will attempt to automatically charge the US Customs duties, fees and taxes plus 3% for credit card transactions to the payment method used to place your order. If we are unable to process this charge, we will contact you to find a suitable form of payment. Sample processing will be delayed until all outstanding balances are paid.

Please let us know if you have any questions and thank you for your order.

Download Customs Form