Customer service is of the highest priority at Paw Print Genetics. From the numerous positive reviews we have received on our Facebook page referencing our personal attention to detail, to the many emails we receive from our clients thanking us for a job well done, we recognized early on that we were on to something. After all, we know that without our loyal clients, we could simply not exist as a laboratory. The customer service goal established by our company culture is to exceed the expectations of every client that we have the privilege with which to work. We want our clients to come back to us for genetic testing, not because we are the only option, but because they have never had a better experience with a genetics laboratory.
Though the pursuit of exceeding client expectations is an ideal that most businesses strive for, the exact way to perform this level of service often remains elusive. In addition, there has been a long standing debate about whether the skills needed to provide great customer experiences are ones that can be taught or learned. One veterinary nonprofit organization, the Veterinary Leadership Institute, has helped prove that not only can these ...