Author archives: Cj Shoemaker

Tracking Your Order

Keeping clients up to date on their order status is a very important part of Paw Print Genetics’ customer service. Once an order is placed, you’ll receive email notifications and can see status updates every step of the way until your order is complete.

Below, you will find an outline of the testing process and the updates you will receive:

• Email of Order Confirmation
• Email notification of Kit Shipped (if applicable) with USPS tracking number.
  • Yes, we include free cheek swab kits and return prepaid postage (in the US)
  • We also offer expedited shipping options through the USPS.
• Email notification of Samples Received by our laboratory. We will begin processing your sample on the day it is received or the next business day.
• Status update of Testing in Progress
  • If any issues arise during the testing phase you will receive a personal phone call from a Laboratory Director.
• Status update of Data in Review indicates that your laboratory tests are done and the report and Canine Genetic Health Certificate are being drafted and reviewed by one of our PhD geneticists and one of our veterinarians.
• Email notification of Final Report Completed
  • Your order ...

Paw Print Genetics is setting the industry’s benchmark for customer service, support and communication. We strive to make ourselves readily available - you can contact us by telephone, email or social media. We also give you the best genetic testing you need to breed or buy the healthiest canines possible.

Our user-friendly website is full of valuable information. It is also the epicenter of interactions with Paw Print Genetics. Through it, you can create and manage your account, track the progress of your dog’s sample in the testing process and view your final results.

You can make changes to your dogs at any stage! At Paw Print Genetics, we realize that changes take place – names change (“Puppy One” becomes “Larry”), pups are registered and they may receive microchips before they go to their new homes.

You can change your dog’s information prior to the laboratory receiving the your samples. Just click the edit button found on each of your dogs’ pages. After the lab has received the samples, you can still have information changed. All you have to do is submit a change request through our website and the data will be changed at no cost to you. The change ...